Business IT Support

Proactive & Responsive Business IT Support

We help our clients and their employees use the right technology to improve their workflows and increase productivity across many industries, including healthcare, real estate and accounting.

Streamline Your Business’ Technology with a Reliable IT Partner

Many businesses we work with find that having the right IT support services are incredibly helpful, allowing them to focus on achieving their business goals. We truly understand the issues businesses face, which is why we deliver IT services that move your organisation forward.

IT Helpdesk Support Services

We have a range of IT Helpdesk Support options to suit every business. Dependable Support – with predictable pricing and transparent support agreements.

Remote IT Support

We can usually take care of your IT ecosystem without needing to attend. Talk to us about which Remote IT support plan will be the best for your business.

Business Continuity Planning

Comprehensive BDR (data backup and disaster recovery) Plans to ensure that your business keeps running, even in the event of data loss or disaster.

See What Our Customers Are Saying

Meredith Lewis
Meredith Lewis
26 July 2022
I have a very antiquated computer and software and Proactive have saved me more than once. I cannot speak highly enough of the service they provide.
Cathy Dowden
Cathy Dowden
16 October 2020
truly helpful and friendly response
Andrew Mackenzie
Andrew Mackenzie
13 October 2020
After contacting a few other IT crowds during Covid, none were able to find a solution to my issue with remote sessions.. Enter Proactive IT. Problem solved in less than an hour.
13 August 2020
Great service provided, with a thorough understanding of out IT system and needs. This group is truly proactive dealing with potential issues before becoming problematic.
John Temelli
John Temelli
10 September 2019
Great business and always fixing pc issues as soon as they arise and as soon as they can. After 20 years of it headaches they are just my go to fixit now. Couldn't be happier .
Marlin Medical
Marlin Medical
10 April 2019
We have worked closely with Proactive IT Solutions for many years. Proactive IT provide fantastic service and the team are always friendly and helpful, providing excellent support and advice within a short timeframe. We would have no hesitation recommending them.
Gabrielle Jenkins
Gabrielle Jenkins
10 April 2019
Proactive are attentive; I send them an email when I have an issue and receive a quick reply, they are very efficient. Their whole system for support and problem solving is uncomplicated and effortless. I feel I understand what is going on and what they are doing to help rectify any issues we have at any given time.
Michael Wheeler
Michael Wheeler
9 April 2019
We have partnered with the team at Proactive for IT Solutions for many years and would highly recommend their service and support. We couldn't run our business systems without them. Acacia Group
Tass Dimis
Tass Dimis
9 April 2019
highly recommend using Proactive IT for your business needs, they are professional, efficient, reliable and their work standards are high, I am always confident that they will complete our support inquiries in a short turn around. The consultants and Admin staff are friendly and easy to talk to.
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Navigate IT Complexities with a Trusted Business IT Advisor

We understand that one size doesn’t always fit all.

That’s why we listen, learn and dive deep into each system to really get to know how it operates. When we collaborate with business owners to understand their business needs, we’re able to find a solution that really works.

With our experienced team overseeing your business’ technology, you’ll feel free to concentrate on more important matters. Having all systems run optimally helps your staff work better and smarter.

How Can Our Business IT Support Service Help?

Small Business IT Support

Empower your small business with reliable and tailored IT support solutions that drive productivity and fuel growth.

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Managed IT Services

Simplify your IT operations and gain peace of mind with our proactive managed IT services tailored to your business needs.

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IT Consulting

Unleash the full potential of your business with IT consulting that provides strategic guidance & drives innovation.

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Cyber Security

A complete range of cyber security solutions including advanced firewall and antivirus software, email filtering and encryption and remote access.

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Cloud Services

Seamless cloud migrations and cost-effective implementation of cloud technology to boost productivity and transform workflows.

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Telephony / VoIP

Improve your business communication with cost-effective and feature-rich VoIP telephony solutions that streamline connectivity & collaboration.

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What Can Be Acheived With Our Business IT Support?

  • Application Integration

  • Security & Performance Health Checks

  • Onsite And Remote Helpdesk Support

  • 24/7 Network & Server Monitoring

  • IT Governance

  • 24/7 Network & Server Monitoring

  • Fast SLA Resolve Times

  • Monthly Onsite Maintenance

  • Monthly Server & Desktop Patching

  • Process Automation

  • Server Backups (Onsite & Offsite)

  • Business Continuity & Disaster Recovery

  • Vendor & Warranty Management

  • Network Device Management

  • Endpoint Antivirus Security Protection

Your IT Infrastructure and Systems are Fully Supported

We believe your IT setup should work for you, not the other way around. As a business owner, we know that you already have a long list of things to do, which is why we want to help you save time trying to manage support-related issues yourself and, over time, aim to reduce costs by increasing productivity.

Even a tiny Microsoft Office glitch can take up valuable time, and if your IT services are frequently causing issues and you don’t have the right support in place, the lost time can add up to a lot. We can organise an IT audit to see if your office computers, network and current software and services serve your business well.

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Customised Business IT Support to Suit Your Business

To best meet each unique business need, we offer a variety of customised options to our clients. From comprehensive solutions to systems maintenance, monitoring, strategy and more, we can build a package specific to each organisation. Packages are charged at an affordable monthly price, subject to a 12-month agreement.

Prices are fixed, so there are never any surprises. So feel free to give us a ring, and we’ll be happy to create a detailed quote. Enjoy our guarantee of speed and efficiency in handling all requests and issues.

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Trusted by over 50+ businesses

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Frequently Asked Questions

Business owners should consider getting IT support when they have IT issues they can no longer manage for themselves. It’s around when using occasional break/fix assistance is getting costly, and you have exhausted your usual tech go-to person for advice (or are tired of spending hours googling!).

If your business is tech-heavy, or you don’t have a lot of know-how in that area, it will likely be sooner rather than later. If you aren’t sure about adding additional costs to your business but need business IT support, talk to our friendly team today about how we can help.

Having an in-house IT tech is generally pretty handy. However, for small and medium-sized businesses, it often doesn’t make financial sense. Keeping IT staff on salary is unnecessary when they are only needed a couple of times a week. That’s where our firm steps in as a strategic partner.

If you partner with a good IT support partner long-term, you can feel assured that you have the help you need on hand when things go wrong. Working with the same IT support company allows you to build a strong relationship and allows your technicians to get to know your IT ecosystem.

This allows a better understanding of what cloud services, hardware and software is being used, as well as your network settings which enables your support team to respond more efficiently!

Every company charges differently, generally with a fixed monthly fee with clear inclusions. We offer four levels of business IT support, which have clear inclusions. You’ll know response times, the amount of support you will receive and how we manage remote and onsite support. We can easily quote your business today – give us a call or get in touch via our contact form.

Our IT support services can be provided in several ways.  Our business IT support plans provide over the phone, remote and onsite support. We will often be able to fix an issue without attending on-site.

We also offer email via our helpdesk, which have different time allowances depending on your chosen business IT support plan. All of our plans provide comprehensive system monitoring and a 24/7 emergency assist number if things go really wrong!

Having a dedicated business IT support service ensures that staff downtime occurs less frequently. This alone creates significant heightened productivity for many businesses that can translate directly into cost savings.  Additionally, many businesses can reduce additional costs by streamlining their workflows with the correct deployment of technology.

When you work with a quality IT support services provider, they may include remote monitoring as part of the service (as our plans do!). Proactively monitoring your systems ensures that security issues are picked up early and can be responded to preemptively.

An IT team who ensures that regular updates are done (which is part of most of our plans) is also an excellent way to improve your data security. A support team that understands your network can advise on cyber solutions and user settings, which are integral for maintaining your overall system security.

Boost Efficiency and Innovation By Partnering with a Dedicated Business IT Provider Today