Request Your Free IT Assessment

Request a free comprehensive IT assessment of your technology. We’ll audit and analyse your current desktops, servers and systems and provide an in depth report on your existing infrastructure.

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What’s included in the Free IT Assessment?

IT Assessment
Technology Review

We review your existing technology, IT documentation, IT contacts and cyber insurances.

Business Continuity Planning
Data Backups

We review current backup infrastructure and provide feedback on if there’s room for improvement.

IT Assessment
Network Design

We analyse your IT network and provide recommendations from our network engineers.

Power Redundancy

We check & test that your critical hardware is connected to power redundancies such as a UPS and that alerts are setup.

Internet Connection

We check that a static IP is set, that the internet connection is secured and performing optimally, and also ensuring that failover is setup.

Email & Website

Inspect your existing email setup, check that antispam and 2FA is configured and that your DNS and signed certificates are setup correctly.

Password & Security

We check that boith your administrator and user passwords & lockout policies are set per best practice.

Endpoint Protection

We confirm that antivirus is configured on all servers, desktops and laptops, that that all licenses are renewed and software up-to-date.

Workstations

We inspect all devices to ensure that the latest OS versions and security patches have been applied, and that all hardware is at no risk of failure.

IT Asset Management
Applications

We check that all software is the latest version, all browers are up-to-date and that Windows updates are properly managed via WSUS.

Remote Access

We check that VPN and RDP are correctly configured, data access is isolated and pose no security risk to your business.

Phone Systems

We inspect your current business phone systems and ensure that you’re receiving the best VoIP service that’s available.

See What Our Customers Are Saying

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Gabrielle Jenkins profile picture
Gabrielle Jenkins
24 July 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Proactive are attentive; I send them an email when I have an issue and receive a quick reply, they are very efficient. Their whole system for support and problem solving is uncomplicated and effortless. I feel I understand what is going on and what they are doing to help rectify any issues we have at any given time.
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Dana V profile picture
Dana V
24 July 2025
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Excellent advise and service for ongoing monitoring of our devices to help identify if there has been a cyber security breach. All about prevention and being proactive rather than reactive after an event and losing data or worse money. Highly recommend
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Linda Gillon profile picture
Linda Gillon
8 July 2025
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John Paul Vicente was very helpful and patient with me doing setup of SharePoint. I am not great with computers so his patience was really appreciated.
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James Cook profile picture
James Cook
8 July 2025
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Good service and problem solving. Proactive are there when we need them. Excellent IT partners.
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Roger Smith profile picture
Roger Smith
4 July 2025
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We have used Proactive's services for many years. This time we needed a replacement NAS server at a remote location. It was set up and delivered to our address then configured by remote access. Training was also provided by a polite, friendly and knowledgeable technician. I needed a little ongoing support which was provided as soon as requested. The unit is now working perfectly after a seamless remote installation. This is normal for Proactive. Well done again guys! Roger Smith, General Manager, Echidna Walkabout Nature Tours
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Fima Markovski profile picture
Fima Markovski
2 July 2025
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The staff were very prompt in replying to my concerns and were quick to meet the required deadline in getting the issue sorted.
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susannatnb “Na Na”
26 June 2025
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Great Support
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Leah Pinches profile picture
Leah Pinches
18 June 2025
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My hero's! Thank you for getting me back up and running so fast, as always.
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Bruce & Julie Armstrong
11 June 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Professional, committed service. I was recommended by an associate and am keen to also recommend. Efficient, knowledgeable, patient and accessible service. Thank you Damien and Team!
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Absy (Absy)
8 May 2025
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent and very professional

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