What the NBN means for your business phones

 In Connectivity

As internet speeds in Australia get better, and connections more reliable, VoIP phones are an increasingly viable alternative to the analogue phone network.

Add to that the fact that you will be inevitably moved over to VoIP when you switch to NBN internet and it becomes a no-brainer to start looking into VoIP telephone systems for your business sooner rather than later.

This may seem like just another technological headache to park on the back burner; but VoIP PBX systems are actually hugely beneficial to businesses of any size.

Here’s why.

Lower call costs

As with mobile phones, VoIP can be purchased in plans that include unlimited national and mobile phone calls so you won’t be paying a fee every time you pick up the phone.

With the right system, you’ll also be able to receive and forward your business calls directly to and from your smartphone; and make extension-based ‘internal’ calls to colleagues – even if you’re overseas! (Of course, you’d need an internet connection.)

Advanced call management features

The right VoIP phone system will have all the call-handing features of a traditional PBX. From a simple webpage, you’ll be able to:

  • Define call flows and set automated greetings
  • Customise call greetings and on-hold music or messages
  • Set up an out-of-hours attendant
  • Enact call forwarding policies
  • Manage your phonebook
  • Access and forward voicemails
  • So much more

VoIP systems also include features like:

  • Converting voicemails to email
  • Sending and receiving faxes via email

Easy video conferencing

Video conferencing has become a standard way to facilitate meetings and presentations because it saves the time and cost of travel.

VoIP systems often include built-in conferencing capabilities for both voice and video. Features such as: screen sharing, presentation and document upload, and polling tools create a seamless virtual meeting environment.

Improved customer service and productivity

You may be able to integrate your VoIP phone system to your email and CRM systems. This means you can:

  • Launch calls directly from your CRM software
  • Match incoming calls to the names in your CRM or contact list
  • Log inbound calls automatically in your CRM system
  • Generate insightful reports on customer and staff activities with accurate call journalling

You’ll also be able to listen-in on calls for coaching purposes, and record calls for training or other reasons.

What are you waiting for?

If you’re not using VoIP already, the switch will be inevitable once the NBN arrives because both your internet and phone line will be disconnected as part of the NBN rollout. Once NBN becomes available in your area, you have 18 months to make the switch.

You can read more about the NBN rollout here.

Now’s the time to take advantage of the incredible benefits a feature rich VoIP phone system can bring to your business; but it can be confusing with all of the services and features that are available. You need to engage a professional to assess your needs, set the system up, and show you how best to use it.

Proactive IT Solutions can take the problem out of your hands, do the research and install a VoIP system optimised for your specific needs. Contact us today for a free quote.

Header image: Peggy and Marco Lachmann-Anke from Pixabay

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