Fast, stress-free technology support
for your demanding professional services business
Do you need a local technology partner you can rely on for:
Friendly, expert support to sort your technology problems fast?
Skilled maintenance, security and monitoring that keeps your systems healthy, your customers happy and your staff productive?
Ongoing best-practice advice on integration and productivity tools?
Informed, strategic guidance on better solutions to help you work smarter, grow your business and stay future-ready?
Over 18 years supporting local business
80+ years of combined industry experience
More than 100 long-term, happy clients
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"Proactive saved me! The business I work for went offline and our current IT company ignored us. We called and a technician was at my workplace within half an hour and had both our offices running better than we ever have for a very long time."
Harcourts Wantirna Real Estate
Members of our happy client family
Bluff Road Medical Centre
First National Real Estate Mark Gunther
Banner Asset Management
Active Weighing Solutions
Enviro Print Group
Caring Support @ Home
MR Podiatry
Noel Jones Real Estate
The technology challenges of a professional services business
Professional services businesses are a unique and complicated mix that includes:
- a broad range of government compliance and reporting requirements
- industry standards, regulations and privacy requirements
- specialist practice management applications
- leading edge industry technologies
- a growing collection of complex communication tools with different requirements.
Today, technology is more important to your business than ever before. It’s been pushed to a whole new level by the pandemic in order to keep your staff, your customers and your business safe.
You’ve been rushed into new systems that might have taken years to adopt in an ordered, planned way. You’ve got people working from home, online customer consultations and a whole new level of privacy and compliance challenges.
So every IT problem can lead to big business impacts – in frustration and lost productivity, in service provision failures and in lost revenue.
You need fast, expert technology services that ensure your business runs smoothly and productively.
End your IT stress and frustration
What help do you need?Get on with running your team, not juggling a continuous stream of computer problems
For any business, it’s hard enough to juggle yesterday, today and tomorrow. That doubles in professional services when you have to integrate new technology and business drivers with your admin systems, compliance requirements and mandated standards.
Behind those systems sit a whole array of ever-changing technology. Technology that needs management but just isn’t in your field of expertise.
Your systems have fundamental operational needs for Backup, Security and Disaster Recovery – needs that are critical in an environment where malicious, organised, external attacks are part of our “new normal”.
To thrive and grow, you need a reliable, friendly, local technology specialist – not just an over-loaded IT guy or an off-shore call centre.
Get a strategic partner, not just tech support
When you invest in managed IT services from Proactive, you don’t just get speedy help when something breaks.
You get a partner in your business who has your best interests at heart – a partner who wants to help you serve your clients and customers better.
With Proactive as your partner you will have:
- Confidence that your technology will consistently perform to meet your needs – in full.
- Fast, helpful, friendly support techs who understand your business and keep your systems fit and healthy.
- A strong business foundation that will increase your productivity and streamline your processes.
- Secure, robust protection for your systems, your processes, your IP and your privacy.
Specialist advice on how to use technology to improve your business bottom line, and how to apply it successfully.
End your IT stress and frustration
Get fast, friendly tech support from experts who care
You can get real, knowledgeable, local support without breaking the bank.
Not all IT services businesses are staffed by tech-heads who can’t hold a friendly conversation.
Not all IT services are just about technology for the sake of technology – pushing the latest and greatest technology just because it’s new.
Not all IT services bill for every minute of every call, no matter how small.
Once you get to a size and level of complexity, you outgrow time and materials IT support.
We know that our business grows when your business grows. That means that when we understand and care about your business and your goals, we both win.
We’ll give you strategic advice on solutions for your business – but we won’t push tech for the sake of technology. We have your best interests at heart – we will make sure that what we recommend will meet your business needs.
When you deal with us you will have an extraordinary experience – because we are there to deliver maximum value to you AND to the clients you serve.
Our support helps you to serve your customers better.
We care for your tech so you can care for your customers
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"They are very prompt and always reply to us as soon as they can. It's pretty much immediately that they come back to us and respond with the appropriate feedback. They all seem to know what they're doing and provide the right kind of service for us. They've never fallen short on what they've delivered and that's good enough for us."
Romano Property Group
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"We would happily recommend them to others; we've used them for quite a while now and because of that, they've got an extensive knowledge of our business. They know our systems inside and out and what is required of them on a daily basis as well. Whenever we ask them to come out, they're happy to do so; we've never had any problems with their performance and the work they do for us is always spot on."
First National Real Estate Ranges
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"Absolutely I would recommend the service. We haven't had any issues, when we have called upon them they have been there to help us. The knowledge they have is spot on and the speed of their service and follow-up means we don't experience any issues. It's an all rounder for them! It's great to know that we can count on them to be there for us when we need their assistance and they have proven time and time again that they are great to deal with."
EnviroPrintGroup
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"We have found them to be really quick at investigating problems and they have gone out of their way to research areas for us. We respected the fact that during this process they weren't forcing products on us, they certainly had the opportunity to but this helped us rate them highly. Their research was put across in a knowledgeable fashion."
Swansea Road Clinic
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"I recommend them to everyone. We have a really good relationship with Damien. He always gives great service and they have really good attention to detail. Also, the quality of the hardware they keep us updated with has always been great and has never been a problem. They always follow up when I have asked for help and they get the job done really quickly."
Michael Ramadan Podiatry
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"We rate them highly as we love the personalised service they provide us. From Damien initially meeting us and understanding our business, this has tailored our service thereafter. The continuity of staff is good so we get to speak to familiar friendly people each time we pick up the phone. They are great at following up and prioritising us."
Marlin Medical
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"They're always very quick to respond when we have an issue and very, very patient with the fact that we're not technical at all. They've been so good at explaining things to us in terms we can understand and trying to educate with every problem that comes up, to help us try and identify things better the next time. The staff are such lovely and friendly people to deal with that it makes it very easy to work with them."
Caring Support At Home
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"Everyone we've dealt with from Proactive IT has been excellent. We never have to wait very long to get a good reply; they are what they say they are and that is proactive. They keep us up and running and always keep a close eye on our computer security, which is a main concern for us. We've never had any problems with them at all and I can't imagine that will change any time soon."
Xantias Financial Management
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"They are attentive; if I send them an email when I have an issue you get a very quick reply and they are very efficient. Their whole system for helping you and problem solving is uncomplicated and easy so I feel like I have a better understanding of what's going on and what they are doing to help rectify any issues we have."
On Balance Bookkeeping -
"They always deliver on results, so I have no issue recommending them to anyone else. I ask a lot of Proactive IT and I can honestly say that they always do a great job of sorting me out; they never get stuck on anything and it helps me so much having them on hand."
DDL Partners
Why can we deliver?
- We choose our technicians for their great people skills – so you get the same understanding and compassion that you give to your clients and your staff.
- We give our people the tools and support that they need to do their job well, so they stay with us for years (not just a few months).
- We use detailed processes and documentation combined with sophisticated support systems to make sure that all our people know all about you.
- We invest in ongoing training to make sure that our team are always across the latest technology.
- We have a range of expertise in-house, so that we can see the big picture.
- We commit time and energy to ongoing market research and testing so we know the latest trends across the key professional services industries.
Frequently asked questions
Aren’t managed services and support plans expensive?
The wrong tech support is a substantial but hidden business cost. It’s much more than just the obvious cost of a systems failure and the impact of downtime on your customers and your staff.
There’s silent hemorrhage in business efficiency caused by inefficient, disconnected, out-of-date systems and processes. And when your people are worried about the next breakdown;
- they won’t be focused on your customers, and
- they’ll spend time and energy on work-arounds.
Isn’t it hard to change providers?
Some people worry that the pain of the transition process will be worse than dealing with ongoing problems. It just seems so hard and so complicated that they keep delaying their decision.
We make it easy. You pick the day you want to swap – we manage the rest.
We manage the process carefully. We make sure that there’s no downtime. We manage any data transfer required.
What if we’re too busy to swap?
You’re never too busy. We make the transition process seamless and simple.
A lot of “too busy” is being too busy with technology problems – or too busy working around inefficient processes and slow systems.
Proactive, professional support and reliable technology systems will give you back hours in your week – every week. That means your whole business is working more effectively.
We’ve got a lot of time and knowledge invested in our existing support.
If you have a lot of technology overheads, inefficiencies and problems, that already indicates that you DON’T have the right support for your business going forward. Your current supplier may “know your systems” – but if they had the skills and capabilities and engagement to deliver real support then you wouldn’t have problems.
Many IT providers just look after “existing systems”. They don’t offer strategic advice – and that can leave your businesses unprepared for the future.
Moving will not only improve your technology setup and your support – it will also give you the right, up to date advice so you can plan for and respond to future challenges.
Will changing providers really make a difference?
Moving to the right skilled, proactive, service-oriented provider will not only improve your technology setup and your support – it will also give you the right, up to date advice so you can plan for and respond to future challenges.
You’ll notice the difference from the day you swap – and so will your whole team as their frustration and stress levels drop.
Every professional services business today is a technology business…
Under-investing in technology support is like running a car without getting it serviced regularly – the problems that result will be a lot more expensive than the service fees.
