Reliable, Responsive IT Support for Burwood Businesses
Common things we hear:
- “We keep having computer and IT problems. It’s time to fix this.”
- “We’re getting frustrated with the level of service from our IT provider.”
- “I think we’ve outgrown our current IT.”
- “I’m not sure my IT spending is in line with what I’m getting.”
- “We have so many IT problems, I don’t even know where to start.”
Take care of all your IT in one place
Software, hardware, network, security, internet, phones and helpdesk. Never worry about any of your IT again.
Testimonials from businesses just like yours
"Proactive saved me! The business I work for went offline and our current IT company ignored us. We called and a technician was at my workplace within half an hour and had both our offices running better than we ever have for a very long time."
"I definitely would recommend them; I've actually got a background in IT myself, so I know good work when I see it. They're so great with their communication, always responding to any requests and making sure things are addressed as quickly as possible. We know we can rely on them for support any time and that's very important."
"They always work really, really quickly, so whenever we have issues with the computers we know we'll be back up and running in no time at all. They actually want to get the problem solved; they don't just give it one shot and then leave it, they make sure it's resolved and doesn't happen again."
"I would have to say that I would recommend them for sure; their customer service has been amazing. Their availability is one of the key things we rely on. Whenever I have issues I know they will be able to help out to the best of their ability. They also look out for us and try to help us better our performance."
"They do what they say. If we have a problem they always action it, if we have questions they always have an answer. If there is anything they cannot fix on the spot for whatever reason then they are efficient in letting us know and the time-frames involved. I can rely on them to complete their actions and haven't been required to chase them."
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Never worry about your IT again
IT can be stressful and frustrating. Why not leave all of your IT setup and ongoing management to us while you focus on your core business? Here’s the simple process to get you there.
1. Have a quick chat
Give us a call or send us an online enquiry form
2. Get a customised plan
We’ll assess your whole setup and provide you with options that will best support the needs of your organisation
3. Get your IT under control
We proactively monitor, maintain and support your technology so your productivity will never be interrupted
Your questions answered …
How do Managed IT Services and IT Support work?
Our Managed IT Services is an all-in-one support solution customised to your business. From strategic planning to day-to-day support, system monitoring to maintenance. We help you take care of everything about your technology so you and your team don’t have to troubleshoot IT problems because when you go to the office, you know your technology just works.
Aren't Managed IT Services only for big businesses?
Absolutely not. When you engage a reliable IT Managed Service Provider, it’s like having a Chief Information Officer (CIO) on staff, but without the extra payroll. Technology touches almost every business process these days, making the position of CIO critical to any organisation. But for most small or medium businesses, having a CIO on staff is not cost-effective. That’s why you’re better off working with us to get your IT under control without spending a fortune on dedicated internal staff.
What services do you provide for businesses?
Our services include everything you need to ensure your team reaches their highest productivity, isn’t disrupted by IT problems, and enjoys best-practice IT security and protection:
- Onsite technical support
- Helpdesk/remote desktop support
- Cyber security and IT network security
- Enterprise backup and disaster recovery
- Cloud computing and cloud migration
- Proactive network and systems management
- Preventative server/systems maintenance
- Hardware and software monitoring
- Software and application integration
- Phone systems
What should I expect from Proactive IT Solutions?
We have all been on one of those “support calls” where we’ve been kept waiting and waiting and still weren’t able to get the issue fixed.
At Proactive, we believe that if the IT system is being monitored and supported proactively, “support calls” or reporting a problem should be unnecessary. However, occasional technology issues are inevitable.
Human error, software updates, changes in technology, and changes in business needs can all result in a need to contact the helpdesk. When you need us we’ll be here for you; and in an emergency you’ll have someone to call for help 24/7.
There’s no multi-tiered call centre to get past. Our dedicated support line will have you talking to a technician straight away.
Have you worked with anyone in my industry before?
We’ve been helping clients in many shapes, sizes, and industries get better results from their technology. Some of the industries are:
- Real Estate
- Construction and Development
- Professional Services
- Financial Services and Accounting
- Transport and Logistics